To our clients, UPA brings three decades of expertise in all aspects
of association management; we bring our genuine concern for the preservation
of property and timely administration of their respective association
documents. And, to your community, UPA provides a sincere commitment
to enhance its value and to contribute to the enjoyment of the highest
quality of life the community is able to provide.
United Property Associates brings years of professional experience
in effective administration of all areas of financial management of
community associations. Budget projections, establishing operating
procedures and maintenance of proper records for audits and tax reports
are but a few of the areas of expertise required to provide successful
communication with both an association's Board and its accountant.
Our data processing systems are state of the art, with detailed reporting
capabilities on either a modified cash or an accrual basis.
From general notices and
homeowner correspondence to organization of annual and special meetings,
United Property Associates offers the leadership and administrative
skills necessary for the smooth operation of your association. Because
attention to detail and timely execution of paperwork is critical,
we customize procedures to ensure satisfactory response to requests,
and compliance with the numerous regulations that govern community
Timely and reliable reporting,
stable and efficient bank relationships, and accurate and prompt deposit
of funds is basic to good financial management. Further, regular advice
on replacement reserves balances and expenditures is a keystone to
an association's financial quality and stability.
In addition to the administrative support that each manager enjoys,
there is also great depth of support in the Accounting Department
as represented by the chart below. It is apparent, again, through
UPA's commitment to excellence that significant resources have been
committed to personnel in the accounting function to ensure the greatest
accuracy and highest performance in accounting procedures, so that
funds are promptly and accurately coded and deposited into the client's
bank account, that financial statements are complete, accurate, and
provided on a timely basis, and that other financial duties are carried
out promptly and professionally.
It is evident from the supervisory process that adequate personnel
are available to assist anytime there are problems or unusual circumstances
requiring dedicated time in the Accounting Department. The assignment
of accounting duties to specialized staff rather than requiring Association
Managers to devote time to accounting routine allows Managers to spend
more time managing the association and less time with clerical duties.
Of course, this is a plus for the association since it allows Managers
to be more specialized in their efforts and dedicated to handling
the major affairs of the Association.
Regular and reliable advice
to the Board, and assistance for proper conduct of meetings is necessary
for an association to function effectively. United Property Associates
provides the records, data, and backup support to help the Board carry
out its responsibilities to owners.
United Property Associates
is indeed fortunate to be of sufficient size and breadth to be able
to provide outstanding support for its management staff. The flow
of support is represented by the chart below. No other association
management company in Hampton Roads provides such in-depth support,
both qualitatively and quantitatively, as does United Property Associates.
For approximately each four Association Managers, there is one Administrative
Assistant. The functions of an Administrative Assistant include such
items as being responsible for sending out violations letters once
the violations have been written and recorded by the Association Manager,
to assist in secretarial duties, to handle routine telephone calls
for the Association Manager, and to assist in mailings to communities.
Association Managers have the assistance
of a Customer Service Representative to handle inquiries and questions
regarding correspondence to the management company, as well as inquiries
regarding account balances. The Association Managers also have, for
additional assistance, a Desktop Publishing Specialist whose duties
include design, layout and publishing of newsletters for associations,
as well as the administration of disclosure and resale packages. This
administrator has a full time aide to assist her to effectively carry
out those tasks.
In addition to these services, the Association Managers work with
Team Leaders. The Team Leaders are also designated Senior Association
Managers. Each Team Leader works with four to five Association Managers
as a mentor and source of information and guidance. Team Leaders hold
meetings approximately every two weeks with their teams to discuss
ongoing events at each of the associations represented, as well as
to promote and distribute educational information and solutions to
unusual problems which Association Managers may experience in their
communities. Senior Association Managers have been with UPA for over
two years, have completed at least the second level of educational
designation from the Community Associations Institute (AMS), and have
demonstrated a record of success and achievement as an Association
Team Leaders have for their assistance, the Vice-President of Association
Management and Directors of Association Management. The position of
Director of Association Management is a high level of administrative
achievement in United Property Associates. In order to attain this
position, a manager must have demonstrated five years of leadership
and excellence in his/her management duties, achieved the highest
level of Community Associations Institute's educational designation
(PCAM) and demonstrated a desire and history of leadership as being
worthy of a model for others to follow. The Director's position is
one of administrative supervision, assistance to other Association
Managers and to Team Leaders. This position also imposes upon the
Director the need and expectation for providing guidance for the future
direction of the company in order to assist in its growth and achievement
of excellence for its clients.
The Directors report directly to the Vice-President for Association
Management, who reports to the President, the founder of the company
and who has achieved the highest level of educational certification
from the Community Associations Institute. He also holds numerous
other educational certifications and diplomas. The President has demonstrated
his commitment to the profession through many years of participation
and leadership in related professional organizations at the local,
state and national level.
The Vice-President of Association Management has achieved the PCAM
certification, served as Team Leader, Director of Association Management,
and as Senior Director. The Vice-President has demonstrated, over
many years, dedication, perseverance, achievement, and complete satisfaction
of her association clients. The Vice-President's responsibility is
to serve as the Chief Association Administrative Leader, and is responsible
to the president for employee and company growth and development.
No other company in Hampton Roads provides this high level of assistance
to its managers, proven educational and leadership qualities and success
as measured by internal growth and service to its client communities.
Whenever a unit in a community
association is re-sold, the seller is required by law to provide the
buyer with a certificate of resale. Usually, this includes a two-page
certificate and the documents. However, our certicate packages also
contain a welcome letter, the last newsletter, a map of the community,
and any other items considered important to a new homeowner. We also
recommend in the newsletters that owners renting their units contact
us to have us send a package, including rules, newsletter, parking
information, etc. This important information helps residents start
out on the right foot with the community and leads to a greater satisfaction
with the Board and the Association.
The Board of Directors of
your community was elected by the homeowners to oversee their investments,
which total million of dollars. To that end, all correspondence to
the residents should reflect a high level of professionalism. Our
advanced computer software programs enable us to combine art, graphics,
and text in formats that are interesting, readable, and give credence
to the information your correspondence contains.
Effective and frequent communications
between the Board and all owners is essential for effective association
management. United Property Associates has the training, procedures
and personnel to help carry out these functions. We look forward to
your call, letter, or e-mail to allow
us to personally discuss our outstanding service with you.