Property Associates has a division specializing in Management of single-family
homes. The Staff which handles these rentals is separate and distinct
from the apartment rental staff. These agents specialize only in single-family
rentals with a very high level of service because of the high quality
of these properties and residents with whom we interact on these communities.
The property is inspected by the Property Manager (if vacant) as soon
as keys are turned over. The interior and exterior inspection is made
to provide UPA with a thorough listing of the condition of the property.
The inspection is made room-by-room to note the condition of the property
and to list any deficiencies. At this time a maintenance list is prepared
and given to the owner for review.
The rental listing is given to office personnel, to the front desk
and to our other rental agents. This listing is also given to all
on-site rental managers. All United Property Associates' employees
refer potential clients to other UPA sites if they cannot suit a prospective
Showing of single-family property is scheduled through telephone calls
that are received in our office and are carefully screened prior to
a showing to attempt determination of financial qualifications and
property offering to resident needs. All properties are shown on a
one-to-one basis with rental agent and prospective residents.
After the applicant is approved,
the security deposit is paid in certified funds. The lease is carefully
reviewed by the agent and the applicant page-by-page to ensure complete
understanding of all lease provisions. The resident will also receive
information regarding and explaining preventive maintenance. A copy
of the Rules and Regulations are also provided if residents are moving
into a property that is governed by a condominium or homeowners association.
Improvements in cash flow are made, not by skimping on repairs and
maintenance, nor by lowering rents to improve occupancy, but by maintaining
tight and competitive bidding for supplies and services. We also maintain
all rental properties with the use of our full-time maintenance people.
The only jobs for which outside companies must be used are those which
require some special, infrequent skill or specialized equipment where
it is not cost effective for UPA to maintain such infrequently utilized
personnel or equipment. Maintenance personnel are certified and equipped
to recover and recycle Freon in accordance with federal EPA regulations.
United Property Associates brings years of professional experience
in effective administration of all areas of financial management.
Budget projections, establishing operating procedures and maintenance
of proper records for audits and tax reports are but a few of the
areas of expertise required to provide successful communication with
both a community's Owners and its accountant. Our data processing
systems are state of the art, with detailed reporting capabilities.
United Property Associates offers the leadership and administrative
skills necessary for the smooth operation of your property. Because
attention to detail and timely execution of paperwork is critical,
we customize procedures to ensure satisfactory response to requests,
and compliance with the numerous regulations that govern rental property.
Timely and reliable reporting, stable and
efficient bank relationships, and accurate and prompt deposit of
funds is basic to good financial management. Further, regular advice
on replacement reserve balances and expenditures is a keystone to
a property's financial quality and stability.
In addition to the administrative support, there is also great depth
of support in the Accounting Department as represented by the chart
below. It is apparent, again, through UPA's commitment to excellence
that significant resources have been committed to personnel in the
accounting function to ensure the greatest accuracy and highest
performance in accounting procedures, so that funds are promptly
and accurately coded and deposited into the client's bank account,
that financial statements are complete, accurate, and provided on
a timely basis, and that other financial duties are carried out
promptly and professionally.
It is evident from the supervisory process
that adequate personnel are available to assist anytime there are
problems or unusual circumstances requiring dedicated time in the
The assignment of accounting duties to specialized staff rather
than requiring Managers to devote time to accounting routine allows
Managers to spend more time managing your property and less time
with clerical duties. Of course, this is a plus for the Owner since
it allows Managers to be more specialized in their efforts and dedicated
to handling the major affairs of the properties.
United Property Associates is indeed fortunate
to be of sufficient size and breadth to be able to provide outstanding
support for its management staff.
The flow of support is represented by the chart below. No other
management company in Hampton Roads provides such in-depth support,
both qualitatively and quantitatively, as does United Property Associates.
Managers have the assistance of Accounting Representatives to handle
inquiries and questions regarding correspondence to the Management
Company, as well as inquiries regarding account balances.
No other company in Hampton Roads provides this high level of assistance
to its Managers, proven educational and leadership qualities and
success as measured by internal growth and service to its client
Property management is approached as a business with a business
relationship established and maintained by owners, personnel and
property managers. As a company, as a team, and as individuals we
always strive to meet our responsibilities and, if necessary, go
one step beyond. UPA is a service organization and firmly believe
that we have to earn that title every day. Every aspect of our management
system whether it is daily bookkeeping, meeting the plumber in the
middle of the night, or collecting rent is based on a philosophy
of service and we want to be able to extend this service to you.
United Property Associates can significantly improve your property.
UPA is not a real estate sales company, and does not solicit sales
contracts; UPA is totally and completely in the property management
You will find the management fee structure to be competitive. This,
along with lower operating costs, will mean greater increases in
cash flow for the property owner.
We look forward to your call, letter, or e-mail to allow us to personally
discuss our outstanding service to you.
Thank you for your interest in UPA.